Effective Date: 22-06-2025

1. 📋 Overview

At New Future Online, we are committed to offering quality products and services. We provide a limited warranty on selected products to assure you that your purchases are protected against defects in materials or workmanship under normal use.

This policy explains what is covered, what is not covered, the duration of the warranty, and how to make a claim.

2. ✅ What is Covered

This warranty covers:

• Defects in materials or workmanship under normal and intended use.

• Malfunctions due to manufacturer errors, including mechanical, electrical, or structural faults.

• Only products that clearly state “warranty included” on their product page.

3. ⛔ What is NOT Covered

The warranty does not cover:

• Damage caused by misuse, abuse, accident, or negligence.

• Damage due to incorrect installation, unauthorized modifications, or repairs.

• Wear and tear due to daily usage (e.g., scratches, fading, broken zippers).

• Liquid damage (unless the product is marked as waterproof).

• Loss or theft of the product.

• Items sold as “Clearance” or “As-Is” unless otherwise stated.

4. ⏳ Warranty Duration

The warranty period varies by product and begins on the date of delivery:

• Electronics: 12 months

• Appliances: 6–12 months

• Accessories and fashion items: No warranty unless stated

The exact duration it will be stated on the warranty card.

5. 📌 Conditions for Warranty Eligibility

To qualify for warranty service:

• The product must have been purchased directly from New Future Online.

• The original receipt, invoice, or order ID must be presented.

• The defect must be reported within the warranty period.

• The product must not be altered, misused, or physically damaged.

6. 🛠️ Warranty Solutions Offered

If your product qualifies under warranty, we may:

• Repair the faulty product free of charge.

• Replace the product with a new or equivalent one (only if repair is not possible).

The decision will be based on product condition, availability, and our internal assessment.

7. 📦 How to Claim the Warranty

To make a claim:

1. Contact our support team

2. Provide:

   • Order ID or receipt

   • Description of the issue

   • Clear photos or video showing the defect

3. We may request you to return the product for inspection (return shipping may be required).

8. 🌍 Shipping Costs

• If the defect is approved under warranty, New Future Online will cover the return shipping for replacement or repair.

• If the claim is denied, the customer may choose to have the item returned at their own cost.

9. 🔄 Non-Transferable

This warranty is only valid for the original purchaser and is not transferable to any third party.

10. ⚖️ Legal Limitations

This warranty is subject to the laws of the United Republic of Tanzania. It does not affect your statutory consumer rights.

11. 📞 Contact Us

For questions or to initiate a claim, contact our customer care:

📧 Email: newfutureonlinetz@gmail.co.tz
📞 Phone: +255 762 757 409
💬 WhatsApp: +255 762 757 409