🆘 Help & FAQ

Welcome to our Help Center! Find answers to the most common questions about ordering, shipping, returns, and using our electronics products. For further help, feel free to contact us.

🛒 Ordering & Payment

How do I place an order?
You can place your order directly through our website by adding items to your cart and checking out. You can also order via WhatsApp or Instagram if you prefer.

Do I need an account to order?
No, you can checkout as a guest. However, creating an account allows you to track orders and access exclusive offers.

What payment methods do you accept?

We currently accept the following payment methods:
– Mobile Money (M-Pesa, Airtel Money, Tigo Pesa)
– Bank Transfers
– Cash on Delivery (Dar es Salaam only)

• Mobile Money: M-Pesa, Airtel Money, Tigo Pesa

• Bank Transfers

• Cash on Delivery (available in Dar es Salaam only)

Can I pay on delivery?
Yes, but only for orders within Dar es Salaam. All other regions require full payment before shipping.

Do you offer bulk or wholesale pricing?
Yes! If you’re buying in large quantities, we offer special wholesale prices. Contact us directly for a custom quote.

🛒 How to Place an Order

1. Browse Products – Go to our homepage or categories (e.g., Cooling, Beauty, Electronics).

2. Select a Product – Click the product image for full details, features, and price.

3. Add to Cart – Tap the “Add to Cart” button. Continue shopping or proceed to checkout.

4. Checkout – Fill in your delivery details (Name, Phone, Region, Address).

5. Confirm Order – Choose payment method and submit your order.

Alternative Method:
You can also order directly via WhatsApp or Instagram DM. Just send a screenshot or product name.

💳 Payment Methods – How to Pay

We offer the following secure payment options:

• Mobile Money

  • M-Pesa

  • Airtel Money

  • Tigo Pesa

• Bank Transfer
  Our account details will be shared during checkout or via WhatsApp.

• Cash on Delivery (Dar es Salaam only)
  Pay cash to our rider when your product is delivered.

Payment Steps:

1. Select your preferred payment method at checkout.

2. If using mobile money or bank, send proof of payment via WhatsApp.

3. Wait for order confirmation and delivery info.

🚚 Shipping & Delivery

Where do you deliver?
We deliver across all regions in Tanzania. For larger items, we use reliable bus cargo or courier services for upcountry delivery.

How long does delivery take?

• Dar es Salaam: 1–3 working hours

• Other regions: 1–2 working days for buses or 1 – 5 days for cargo truck

How much is the delivery fee?

• Dar es Salaam: Starting at Tsh 3,000 depending on location

• Upcountry: Based on item size and transport method (charged by bus or courier service)

Can I track my delivery?
Yes. Once shipped, we’ll send you tracking details or a delivery confirmation via WhatsApp or SMS.

🎟️ Using Coupons or Offers

If you have a coupon code:

1. At checkout, look for a field labeled “Coupon” or “Promo Code.”

2. Enter your code and click “Apply.”

3. Your discount will be automatically deducted.

Note:

• Coupons may have expiry dates.

• Some offers apply only to specific items.

📦 Product Information & Warranty

Are your electronics original and brand new?
Yes. All products we sell are brand new, tested for quality, and come in original packaging.

Do your products have a warranty?
Yes. Most of our products come with 6 to 12 months warranty. Warranty information is clearly listed in each product description.

How do I claim a warranty?
Simply contact our support team with your order number and issue. We’ll guide you through the warranty process.

Can I see how a product works before buying?
Yes. We provide video demos, real product photos, and explanations via WhatsApp or social media upon request.

Do you offer installation services?
We don’t install products ourselves, but we can recommend trusted technicians in your area.

🛠️ Warranty & Support – How to Claim

Most products include a 6–12 month warranty. To claim:

1. Keep your digital receipt or invoice.

2. Contact our support team with:

   • Order number

   • Description of issue

   • Photos or video if possible

3. We’ll guide you on replacement or repair process.

🔁 Returns & Refunds

What is your return policy?
You can return a product within 3 days if:

• It arrived damaged

• It’s faulty or not working

• You received the wrong item

Conditions:
The item must be in original packaging and unused. Change-of-mind returns are accepted only if the product is unopened.

How do I request a return?
Contact our support team with your order details and reason for return. We’ll arrange pickup or guide you on how to send it back.

How long does a refund take?
Refunds are processed within 3–7 business days once we receive the returned product and verify its condition.

🔁 Returns – Step-by-Step

1. Notify us within 3 days of delivery.

2. Product must be unused, in original packaging.

3. We’ll arrange return pickup or give bus instructions.

4. Refund is processed within 3–7 business days.

💬 General Questions

What if an item is out of stock?
You can request a pre-order or ask to be notified when it’s restocked.

Do you provide support after I receive my item?
Yes! We offer full after-sales support, including setup guidance, usage tips, and help with warranty claims.

How can I contact your support team?
We’re here to help!

• 📱 WhatsApp / Call: +255 762 757 409

• 📷 Instagram DM: admin@newfutureonline.com

• 📧 Email: newfutureonlinetz@gmail.com

• ⏰ Hours: Monday to Saturday, 9:00 AM – 08:00 PM

🧾 Invoice & Proof of Purchase

Do I get a receipt or invoice?
Yes, every order comes with a digital receipt or invoice sent via WhatsApp or email.

Can I request a business invoice with company name and TIN?
Yes, we can issue official invoices for business purposes. Please provide the required details at checkout or via WhatsApp.